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The DONNA CareLine

Goal: To increase the number of families we are able to serve through The DONNA CareLine in 2018.

Total Project Value: $2,500

Project End Date: 1/10/2018

Status: Amount Given: $3,040 | Goal Amount: $2,500


I gave to the Girl Scouts this time but there are so many good projects to choose from. And so easy to give!

Nick, Jacksonville

Project Description

The DONNA CareLine is the front door for families in need with breast cancer to The DONNA Foundation. The line is staffed by insurance and healthcare experts with a goal of better meeting the needs of patients diagnosed with breast cancer and providing personalized help to remove access barriers to healthcare. Through this program, we are able to provide financial assistance, as well as emotional and social support, to those living with breast cancer. Our goal is to minimize stressors in a patient's life to allow them to focus their positive energies on getting better.

Each year, The DONNA Foundation is able to serve nearly 500 families through the program. With an additional $2,500, we will be able to serve three (3) more families, providing an estimated $10,000 in debt relief for these women struggling with a diagnosis of breast cancer.

The DONNA CareLine provides specific case management services to patients, caregivers and/or their providers. The CareLine is staffed by a team of professional case managers with both nursing and social work backgrounds, and non-clinical case managers who have an insurance industry background with coding and billing expertise. Using their knowledge of reimbursement issues, this dedicated team will be able to help patients diagnosed with breast cancer with the following:
Access to care issues
Assist patients with insurance denials
Assist with workplace and employment protections
Review and educate on insurance plan language
Employment challenges including loss of income and compromised benefits that impact access
Medical debt crisis that has impacted or stopped required care
Cost of living debt crisis that forces many to choose between paying for treatment or paying for their essential costs of living, often resulting in a decision to go off therapy
Screening for the DONNA Financial Aid Fund providing small grants to help offset expenses related to care.

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